Federal Agency Customer Experience Act of 2021

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Status Received in Chamber
Sponsor Margaret Hassan
Citation 117-S-671
Actions 10
Introduced Mar 10th, 2021
Cosponsors
1
Last Action Jun 23rd, 2022
Policy Area
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Introduced Senate Mar 10
✓
Senate Passed Jun 22
House
President
Enacted

Summary

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What this bill does

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Federal Agency Customer Experience Act of 2021 This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback. The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies. The feedback may not be used in any appraisal of job performance of a federal employee.

Actions

10
Senate House
INTRODUCED
INTRODUCED
Mar 10, 2021
ON FLOOR
REFERRED TO COMMITTEE
COMMITTEE
COMMITTEE ORDERED TO REPORT
Mar 17, 2021
COMMITTEE
COMMITTEE REPORT FILED UNAMENDED
Jul 19, 2021
PLACED ON CALENDAR
PLACED ON CALENDAR
ON FLOOR
LAID BEFORE CHAMBER BY UNANIMOUS CONSENT
Jun 22, 2022
ON FLOOR
VOTE
PASSAGE
PASSED SENATE
MESSAGE SENATE SENT TO HOUSE
Jun 23, 2022
RECEIVED IN CHAMBER
RECEIVED IN CHAMBER
RECEIVED IN CHAMBER
HELD AT DESK
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Cost Estimates

1

Nonpartisan fiscal analysis from the Congressional Budget Office. Click any estimate to read the full report on cbo.gov.

Amendments

1
Amendment flow 1 merged from 1 voted amendments 1 terminal · 0 pending · 0 grouped below
1 passed 0 failed 0 ended
✓
SAMDT 5119 Merged
Jun 22, 2022 Full page
In the nature of a substitute.
Sponsor Margaret (Maggie) Hassan Democrat
Voted amendment Accepted into the bill text passed · amendment passage